How Milligan’s Staff Augmentation Is Transforming the Tolling Industry
In the fast-paced and highly technical world of tolling operations, finding and retaining top-tier talent is one of the biggest challenges agencies face.
At Milligan, we’ve built our staff augmentation offering around solving precisely that challenge—by delivering exceptional people quickly, supporting their growth, and reducing the workload on our clients. Whether you're managing operations at a large tolling agency or scaling a tech-driven transportation system, Milligan is the partner that ensures your team is ready from day one.
A High-Touch Approach to Talent
What sets Milligan apart is the depth of care and diligence we apply at every stage of the hiring process. On average, we review about 200 resumes and conduct 10–15 interviews per position, and most roles are filled within 4–6 weeks. We don’t just look at technical skills—we evaluate the whole person to ensure the right cultural and operational fit. This meticulous approach means fewer headaches and a faster, smoother ramp-up for our clients.
But it’s not just the selection process that makes a difference. As one team member working puts it:
“Milligan has been a fantastic company to work with from the very beginning…Even though I work on-site…I have always felt connected to Milligan. They ensure that I have the tools and support I need to excel in my job.”
We stay connected with our staff through regular check-ins, annual performance reviews, and annual merit-based increases. From equipment provisioning (when the client can’t provide it) to certification support, holiday parties, and on-site visits with lunches and happy hours, our people know they’re backed by a team that cares.
Investing in People for Long-Term Success
Our staff augmentation strategy is built around long-term value—for both the contractor and the client. While working with us, team members receive the same benefits package as full-time Milligan employees, and we actively support continuing education. If someone wants to take a course, earn a certification, or attend an industry event, all they have to do is ask. In some cases, we even assist with work visa paperwork to ensure we don’t let red tape block great talent.
Our investment pays off: in 2024 alone, 15 employees transitioned from Milligan contractors to full-time employees at their client agency. On average, our staff spend about two years with Milligan before making that seamless transition—a process we intentionally support from the start. As one employee shared:
“It has been a fantastic experience, and I highly recommend Milligan as one of the best companies I have ever worked for.”
Taking the Burden Off the Client
Tolling agencies often find themselves caught in months-long hiring cycles, with hundreds of resumes to comb through and administrative bottlenecks delaying onboarding. That’s where we come in. We take the burden off our clients by managing the entire recruitment lifecycle—from crafting job descriptions to background checks to onboarding.
What you get is a turnkey solution with less risk, more speed, and higher quality. Our ability to quickly place vetted, high-performing professionals is why our clients trust us.
Looking Ahead
Staff augmentation isn’t just about filling seats—it’s about enabling progress. At Milligan, we’ve proven that when you combine deep vetting, personal support, and long-term vision, you don’t just place contractors—you cultivate team members who drive value every day.